FAQs

Tickets

Where can I buy tickets?

Tickets can be purchased online or visit one of 99 Central Florida Publix locations for Any One Day, Youth, Weekly Grounds or Practice/Pro-Am tickets. Tickets can also be purchased at Will Call (PGA TOUR Superstore) and general parking (Universal) during tournament week only.

What types of tickets are available?

There are three types of tickets: weekly badges, special event tickets and daily admission tickets. Click here for a full list of all tickets and badges.

What are the youth admittance/ticket policies?

Youth tickets are valid for kids age 13-17. Children 12 and under are admitted to the tournament FREE when accompanied by a ticketed adult.

Can a child access the clubhouse with me?

Children 12 and under and those with a youth ticket can accompany a parent with a Clubhouse badge.

Can I get a refund on my ticket purchase?

No, all ticket purchases are non-refundable.

Where is Will Call located?

Will Call is conveniently located inside PGA TOUR Superstore: 7603 Turkey Lake Road Orlando, FL 32819

What are Will Call hours?

Monday–Wednesday: 7am-6pm
Thursday–Saturday: 6:30am-6pm
Sunday: 6:30am-4pm

What if I can’t print or see my online tickets?

The pop-up blocker in the web browser could be blocking the tickets from displaying on the web.  Please turn off the pop-up blocker in the web browser settings. If you still don’t see the tickets after pop-up blocker is turned off, please contact our technical support team at 407.261.4283.

Parking & Entry

Where can I park during practice rounds?

All guests can park on site in Lot 10 at no charge Monday-Wednesday. Enter through Gate C. No parking pass needed for practice rounds.

Where can I park during competition rounds?

All guests must have a parking hang tag to access on-site parking Thursday–Sunday. Click here to purchase a parking pass. General parking is located at the Universal Orlando parking garage for $10. A free shuttle service is provided to the tournament main entrance.

Can I purchase general parking in advance?

No, you must pay a $10 parking fee directly to Universal Orlando at the gage. Let the parking attendant know you’re there for the Arnold Palmer Invitational Presented by Mastercard.

What is the Universal Studios Parking Garage address?

6000 Universal Blvd. Orlando, FL 32819

Where are the entrances gates located?

There are two main entry gates to the tournament, off Bay Hill Blvd. You must have a parking hang tag to access the gates.
Lot 10 – use Gate C
Lot 7/8 – use Gate B or C

When are the admission gates open?

Gates open at 7:00 a.m. daily Monday through Sunday.

Taxis/Ubers

Can I take a taxi?

Taxis can enter through Gate A to drop off guests and will be directed to the designated taxi drop-off location.

Can I take an Uber to the tournament?

Yes. Uber drivers can enter through Gate C to drop off guests and will be directed to the designated Uber drop-off location at Lot 10. Guests will only be allowed to schedule an Uber pick-up from the designated Uber area only (and not throughout the course).

Mobile Device & Photography

Are cell phones permitted?

The PGA TOUR has implemented a new mobile device policy and guests are now allowed to take photos throughout the course with your phone, except during areas of competition, like when a player is teeing off or on the putting green.

Can I make a call on my cell at the tournament?

Phone calls may be placed or answered only in designated areas and must be on silent at all times.

Are cameras permitted?

Spectators are permitted to have cameras in their possession Monday, Tuesday and Wednesday ONLY. Large camera bags are not permitted. Cameras are not permitted Thursday through Sunday. Spectators will be informed by security personnel that they must return their cameras to their cars if they approach the entry gate with a camera in their possession Thursday through Sunday.

Policies & Tips

What should I wear?

Appropriate casual golf attire with comfortable walking shoes. You may want to consider bringing a light jacket, hat/visor, sunscreen, sunglasses or umbrella. Be sure to check the weather forecast.

Are purses or bags allowed?

No bags larger than a small purse 6”x6” including carrying cases, backpacks, camera bags or chair bags allowed. Click here for a full list of prohibited items.

May I wear golf shoes to the tournament?

If you plan to wear golf shoes to the championship, please note that the Bay Hill Club golf course has a No Metal Spikes Policy.

What prohibited items should I be aware of?

Click here for a full list of prohibited items including coolers, chair bags, computers or laptops, laser pointers, pets, etc. Spectators will be asked to leave any unnecessary items at home or in their cars.

Is alcohol sold at the tournament?

A valid photo ID must be presented to obtain alcohol at the event. Valid forms of identification include a current driver’s license, military ID or other suitable ID as determined by Tournament Officials. The current legal drinking age is twenty-one (21) years of age. Persons under the legal drinking age consuming alcoholic beverages will be asked to leave the tournament grounds.

Players & Pairings

When are the Pro-Am tee times?

Monday Pro-Am shotguns start at 9 a.m.
Wednesday Pro-Am tee times begin as early as 7 a.m.

When is the latest a player can commit?

Until Friday at 5:00 the week before the tournament. Some players wait until this time to officially commit to playing.

What time does play start?

Exact start times will be available early tournament week. Estimated start times are as follows: Thursday/Friday 7:30 am & Saturday/Sunday 9:00 am. All start times are subject to change as determined by the PGA TOUR.

Where can I get pairing sheets?

The Official Tournament Pairings Guides identifying the daily groupings and tee times as well as a course map will be distributed free of charge daily at pairings guide boxes throughout the course.